CSAT PRO builds AI agents and automation for shops, practices and small firms — starting with the single job that's eating your week. Fixed price, live in weeks, and yours to keep.
Three messy sources, one pipeline, one agent that answers customers, and a dashboard you'd actually open. Live in weeks, not quarters.
No platform to buy into and nothing to rip out. We work with the tools you already pay for.
Answering customers, chasing unpaid invoices, sorting the inbox, booking appointments. It handles the routine and passes anything odd to a person with the context attached.
For exampleA shop agent that answers "where's my order" from the till system, day and night, without waking anyone up.
The steps that happen by hand every week — retyping an order into the accounts, rebuilding the same report, sending the same reminder to the same fifty people.
For exampleJob sheets and photos from the van turned into a finished invoice before the team gets back.
Spreadsheets, till, bookings and accounts pulled together every night and reconciled, so you can ask a plain question and get a straight answer.
For exampleKnowing on Monday which lines actually made money last week, rather than finding out at year end.
Software the vendor stopped supporting, a database only one person understands, ten years of records you can't afford to lose. We move it and keep the history.
For exampleA practice moving a decade of client records to a supported system over a weekend, open as normal on Monday.
When four spreadsheets and a group chat have become the system, we build the small piece of software that replaces them — and document it so anyone can pick it up.
For exampleA scheduler that knows your travel times, your van stock and who's qualified for what.
A hard monthly cost ceiling, clear rules about what the agent may and may not do on its own, and a one-page runbook. Nothing depends on us being available.
For exampleAn agent that can issue a refund up to a set amount, and must ask a human above it.
Start with one. Most clients do a second only after the first has paid for itself.
Prices are quoted after a 30-minute call, once scope is clear — add your own figures here before publishing. Discovery isn't invoiced if you decide not to proceed.
You'll have something usable in your hands well before the end, and you can stop after any stage.
A couple of sessions with the people doing the job. We map where the hours actually go and pick the one problem worth solving first.
A plain-English spec, the price, and a clickable sketch. If it isn't right, we change it now rather than after it's built.
A short demo every Friday. You see progress weekly and can redirect us at any point.
One person or one product line first, then everyone. The old way stays available until the new one has proved itself.
Documentation, a recorded walkthrough and a support line. Most clients are running it themselves within a month.
Nothing is locked to us. You own the code and the accounts. If you want to take it in-house or hand it to someone else, everything you need comes with it.
Book a 30-minute call →Three engagements in detail, then twelve places we see the same problems repeat.
Twelve places we see the same problems over and over — and the build that usually fixes them.
An agent connected to your till and stock system answers "do you have it, when's it back, where's my order" — on the website, by text and on social.
Fewer interruptions during trading hours.Reminders and rebooking handled automatically, digital intake forms landing straight in your records system, and insurance eligibility checked before the visit. Admin only — never clinical advice.
Reception freed for the people in the room.Six-month recalls, hygiene reminders and treatment-plan follow-ups sent on schedule, with replies routed back to the diary without anyone re-typing them.
A fuller book without extra phone hours.Reservations and takeaway orders reconciled nightly with your POS, plus supplier invoices read automatically so you see when a cost has crept up.
Margin visible weekly, not at year end.Handles enquiries and rescheduling around the clock, offers cancelled slots to the waitlist first, and nudges clients who haven't been in for a while.
Empty chairs offered out automatically.Customers get status updates as the job moves, approvals for extra work come back by text, and estimates draft themselves from your parts pricing.
Approvals in minutes instead of days.Vaccination and check-up reminders, repeat prescription requests triaged before they reach a vet, and client records pulled together across sites.
Routine requests handled before opening.Missing documents chased automatically, receipts and statements read and filed to the right client, and deadline reminders that escalate as they get close.
Less chasing in every busy season.New enquiries qualified and conflict-checked before they reach a fee earner, and routine documents drafted from your own precedent bank for review.
Billable time spent on billable work.Failed payments retried and followed up, class waitlists managed automatically, and members who've stopped turning up contacted before they cancel.
Churn caught early, not at renewal.Portal enquiries answered within minutes, viewings booked against agent calendars, and feedback collected and summarised for the vendor.
First response measured in minutes.Quotes drafted from your price list, jobs scheduled around travel time, and completion photos and notes turned into an invoice the same day.
Invoices out same day, not next week.Figures and outcomes shown are representative of engagement types. Replace them with your own verified client results before publishing.
We exist to close the distance between what AI can do and what it actually does for a business on a Tuesday morning.
Most organisations don't need another platform. They need someone to sit with the work, understand where it snags, and build the specific thing that unsnags it — then leave behind something the team can run and trust.
That's why we don't sell a product. We take the requirement seriously enough to build to it — starting with the single job that's costing a shop, practice or small firm the most time, and leaving behind something the team owns and can run without us.
Thirty minutes, no pitch deck. We'll tell you honestly whether this is worth building — and if it isn't, we'll say so.
Thanks — we'll come back to you within one business day with a time and a short agenda. If it's urgent, email sales@csatpro.com directly.